Deleting your data

You can delete your ShowHaven account and everything in it yourself, from inside the app, without asking us or waiting on anyone.

In the app

1. Open ShowHaven on your phone.
2. Go to Settings.
3. Choose Delete account.
4. Enter your password, then type your household name to confirm.

Two confirmations, deliberately. The password is because the realistic risk is a phone left unlocked on a kitchen table. Typing the household name is because this cannot be undone.

What gets deleted

Everything below goes at once, permanently:

• Your account and any other parent accounts in your household
• Every child profile, including their names
• Every approved show and how it was ordered on their grid
• Every record of what was launched and when
• How far through each episode a child had watched
• Every paired device, and every request a child ever made to come out
• All sign-in tokens and any notification tokens for your phones

Your children's devices return to their pairing screen. The apps stay installed; there is simply no household for them to belong to.

What we keep, and why

One thing survives, and we would rather name it than claim a clean sweep: our internal log of support access to your account — which member of staff looked at or changed something, and when.

It is kept because a record of who accessed a family's data is not much of a safeguard if the account holder can erase it. It contains staff actions and internal identifiers only — never your children's names, never what they watched, never any credential. It is deleted on its own schedule after 365 days.

We also keep general catalogue information — that Bluey exists, which service carries it, its episode list. That describes a television programme, not your family, and is shared by everyone using ShowHaven.

Deleting one child, not the whole account

In the app, open the child's rules and choose Remove. That deletes the child, their approved shows, their watch records and their requests, and returns any device showing that child to its pairing screen. The rest of your household is untouched.

If you cannot get into the app

Email privacy@showhaven.tv from the address on the account. We will verify it is yours and delete it within 30 days — in practice far sooner.

Please use the in-app route if you can. It is instant, and it does not require a human to read your email.