Support
ShowHaven is made by one person. You will be emailing that person, not a ticket queue.
Usually same day. Tell us the device and what you were doing — a screenshot of your child's grid is worth several paragraphs.
Setting up a child's device
- Install ShowHaven on the child's phone or tablet.
- In your own ShowHaven app, go to Devices and choose Pair a new device to get a code.
- Enter that code on the child's device.
- Follow the setup steps it offers. Each one explains what it is for, and you can skip any of them.
Skipping every permission still leaves a working app: your child gets their grid and one-tap playback. The permissions are what let ShowHaven bring them back when they wander.
Common things
A show opens the app but not the show
Usually the streaming app was signed out, or its profile picker interrupted the hand-off. Open that service once, sign in, pick the child's profile, then try the tile again. If it keeps happening, email us the show and the service — that is a real bug on our side and we want it.
My child gets pulled back while still watching
ShowHaven decides whether a show is playing by asking Android. A few services report this poorly. If it happens on a specific service, tell us which one and we will fix it there rather than loosening it everywhere.
Pressing Home does not return to ShowHaven
ShowHaven has to be the device's home app for that to work. Android asks which launcher to use the first time you press Home after installing — choose ShowHaven and Always. You can change it back at any time in Android Settings.
I forgot the parent PIN
Change it from your own phone: Settings, then the PIN card. The child's device picks up the new PIN within a couple of minutes. If the device is offline it keeps using the last PIN it saw, so connect it to wifi first.
The grid is out of date
Child devices check for changes every couple of minutes rather than instantly, to save battery. If a device has been offline it shows the last grid it had, with an “Offline” marker, rather than an error.
I want everything deleted
You can do it yourself, immediately, from Settings in the app. Here is exactly what that removes.
Reporting something serious
Security issue: security@showhaven.tv. Tell us what you found and how to reproduce it. We will not threaten anyone who reports a problem in good faith.
Privacy request: privacy@showhaven.tv.